Effective Date: December 20, 2025
Last Updated: December 20, 2025

Who We Are

Arizona Crown Center is a dental practice specializing in crowns, bridges, and cosmetic dental services. Our website address is: https://www.azcrowncenter.com. We operate three convenient locations in Arizona:

• Surprise Office: 15288 W Brookside Ln, Surprise, AZ | (623) 229-6576
• Prescott Office: 919 12th Place Unit 14, Prescott, AZ | (928) 899-0974
• Chandler Office: 2490 W Ray Rd Unit 2, Chandler, AZ | (480) 349-1140

Arizona Crown Center is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dental services.

Information We Collect

Personal Information

When you schedule an appointment, submit patient forms, or contact us through our website, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Date of birth and age
• Insurance information
• Dental and medical history
• Treatment records and clinical notes
• Payment and billing information
• Emergency contact information

Website Usage Information

We automatically collect certain information when you visit our website, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Geographic location data

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our website functionality
• Deliver relevant advertising through Google Ads and other platforms

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

How We Use Your Information

We use your personal and health information for the following purposes:

Healthcare Services

• Providing dental treatment and services (crowns, bridges, cosmetic procedures)
• Maintaining accurate medical and dental records
• Scheduling and confirming appointments
• Communicating about your treatment plans and oral health
• Processing insurance claims and payments
• Following up on treatment outcomes

Business Operations

• Responding to your inquiries and requests
• Improving our services and patient experience
• Conducting quality assurance and training
• Managing our practice operations
• Complying with legal and regulatory requirements

Marketing and Communications

• Sending appointment reminders and follow-up communications
• Providing information about our services and special offers
• Conducting patient satisfaction surveys
• Marketing our services through Google Ads, social media, and other channels (with your consent where required)

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

HIPAA Compliance and Protected Health Information

As a healthcare provider, Arizona Crown Center complies with the Health Insurance Portability and Accountability Act (HIPAA) and its privacy regulations. We take the protection of your Protected Health Information (PHI) seriously.

Permitted Uses and Disclosures

We may use or disclose your health information without your authorization for:

• Treatment, payment, and healthcare operations
• Required legal purposes
• Public health activities
• Preventing serious threats to health or safety

Your HIPAA Rights

Under HIPAA, you have the right to:

• Access and obtain a copy of your health records
• Request corrections to your health information
• Request restrictions on certain uses and disclosures
• Receive confidential communications
• Request an accounting of disclosures
• Receive a paper copy of our Notice of Privacy Practices

For a complete copy of our HIPAA Notice of Privacy Practices, please contact our office or request one during your visit.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Healthcare Partners

• Dental laboratories for crown and bridge fabrication
• Insurance companies for claims processing and verification
• Other healthcare providers involved in your care (with your consent)
• Referral specialists when medically necessary

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Appointment scheduling systems
• Email and communication services
• Marketing and advertising (including Google Ads)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose information when required by law, such as:

• Responding to subpoenas or court orders
• Complying with regulatory investigations
• Protecting against fraud or illegal activities
• Enforcing our policies and legal rights

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure servers and databases
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on privacy and security practices
• HIPAA-compliant electronic health record systems

Despite our security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

Patient Forms and Online Submissions

When you submit patient forms through our website, your information is transmitted securely and stored in compliance with HIPAA regulations. We recommend:

• Using a secure internet connection when submitting forms
• Avoiding public computers for entering sensitive health information
• Reviewing information carefully before submission

Insurance Information

If you provide insurance information through our website or during your visit, we use this information solely for:

• Verifying your coverage and benefits
• Submitting claims to your insurance provider
• Coordinating payment and reimbursement

We do not share your insurance information with third parties except as necessary for payment processing and insurance verification.

Third-Party Websites and Services

Our website may contain links to third-party websites, including social media platforms (Facebook, Yelp, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Embedded Content

Our website may include embedded content from third-party sources (such as videos, maps, or social media feeds). These third-party sites may collect data about your interaction with their content, including through cookies and tracking technologies.

Google Ads and Online Advertising

We use Google Ads and other digital advertising platforms to promote our services. These platforms may use cookies and similar technologies to:

• Display relevant ads based on your browsing activity
• Measure the effectiveness of our advertising campaigns
• Provide analytics about website visitors

You can opt out of personalized advertising by:

• Visiting Google’s Ads Settings page
• Using browser privacy settings
• Installing ad-blocking software

For more information, review Google’s Privacy Policy at https://policies.google.com/privacy.

Children’s Privacy

Our services are not directed to individuals under the age of 18. However, we do provide dental services to minors with parental consent. If you are a parent or guardian scheduling an appointment for a child, we will collect only the information necessary for their dental care. Parents or guardians have the right to review and request changes to their child’s health information.

Data Retention

We retain your personal and health information for as long as necessary to:

• Provide ongoing dental care and services
• Comply with legal and regulatory requirements (typically 7 years or longer as required by Arizona state law)
• Resolve disputes and enforce our agreements
• Maintain business records

When information is no longer needed, we securely dispose of it in accordance with HIPAA requirements and applicable laws.

Your Privacy Rights

You have the right to:

• Access your personal and health information
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Restrict certain uses and disclosures of your information
• Receive a copy of this Privacy Policy

To exercise these rights, please contact us using the information provided below.

Comments and Website Interactions

If our website includes a blog or comment feature in the future, any information you provide in comments may be publicly visible. We collect commenter IP addresses and browser information to help with spam detection. An anonymized hash of your email address may be used with the Gravatar service to display your profile picture.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this Privacy Policy regularly. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Arizona Crown Center

Surprise Office:
 Phone: (623) 229-6576
Address: 15288 W Brookside Ln, Surprise, AZ

Prescott Office:
 Phone: (928) 899-0974
Address: 919 12th Place Unit 14, Prescott, AZ

Chandler Office:
 Phone: (480) 349-1140
Address: 2490 W Ray Rd Unit 2, Chandler, AZ

Email: [Contact through website form]
Website: https://www.azcrowncenter.com

Consent

By using our website, scheduling an appointment, or receiving services from Arizona Crown Center, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.